At RICHCOM LLC, we are dedicated to providing our clients with high-quality digital products and professional digital marketing services. We value transparency, prompt delivery, and customer satisfaction in every interaction, and this policy outlines how we manage fulfillment, refunds, cancellations, and support.

1. Nature of Our Products and Services

We offer both digital products and high-end digital marketing services. Our digital products—such as templates, guides, and resources—are priced between $10 and $500 USD and are delivered immediately via email upon successful purchase.
Our digital marketing services, which include strategy development, advertising, and consultation, range between $1,000 and $10,000 USD. These service-based projects are typically initiated within 24 hours after payment and are usually completed within a few business days, depending on the size and complexity of the project..

2. Delivery Method and Timeframe

All digital products are delivered electronically via email. Immediately after a successful payment, customers will receive a confirmation email that includes the download link or attached materials, along with any relevant instructions.

For service-based offerings, delivery is handled directly with the client. Once payment is confirmed, we initiate communication within 24 hours to outline the project scope, timeline, and deliverables. Most services begin within 1–2 business days and are completed within 3 to 7 business days, depending on the agreed scope of work. Larger projects may take longer but will be discussed and agreed upon prior to initiation.

There is no physical shipping involved in any of our products or services.

3. Refund Policy

We are committed to ensuring satisfaction with every purchase. While all sales of digital products are generally considered final, we do understand that situations may arise where a customer may be dissatisfied.

We offer refunds under the following conditions:

  • The customer contacts us within 7 calendar days of receiving the product or service.
  • The product or service has not been fully used, downloaded, or consumed.
  • In the case of services, work must not have been fully completed or delivered.

All refund requests will be reviewed individually, and if a refund is approved, it will be issued using the original payment method. Please allow up to 7 business days for the refund to be processed. Our goal is always to act in good faith and offer fair resolutions where applicable.

4. Cancellation Policy

Due to the digital and often customized nature of our products and services, cancellations are limited. However, if a cancellation request is made before the product is delivered or service work begins, we will accommodate it to the best of our ability.

Once a digital product has been accessed or downloaded, or once active work has started on a service-based project, cancellations may not be possible. We encourage all customers to reach out to us immediately if they have concerns about a recent purchase so we can determine the best course of action.

5. Customer Support

We are available to assist customers with any questions, concerns, or technical issues related to their purchase or service.

Customers can reach us through:

  • Email: support@richcommedia.com
  • Website Contact Form: Available on our official site
  • WhatsApp / Phone Support: +1 (307) 264-3257

Our support team aims to respond to all inquiries within 24 hours, Monday through Friday.