Fulfillment Policy
Last Updated: 10-10-2025
1. Nature of Our Products
Richcom Media sells digital products only, including templates, toolkits, planners, spreadsheets, guides, and digital bundles. No physical items are shipped.
2. How Digital Products Are Delivered
Payments are completed externally via payment links (Stripe, PayPal, Airwallex, etc.). After payment is confirmed:
- A download link is sent by email; or
- The digital files are delivered directly to your inbox.
Delivery Time
- Instant to 1 hour (automatic delivery)
- Up to 24 hours (manual delivery)
Delivery timing may vary depending on payment confirmation.
3. Customer Responsibilities
To ensure successful delivery, customers must:
- Provide a valid email address
- Check spam/junk folders
- Ensure their inbox can receive attachments and links
- Contact us if delivery is not received
We are not responsible for failed delivery caused by incorrect email details or inbox issues.
4. Non-Delivery
If you do not receive your digital product within the expected time, contact us within 48 hours at:
support@richcommedia.com
5. Fulfillment of Services
For marketing and consulting services:
- Fulfillment begins after payment confirmation
- Delivery may include strategy documents, communication, or ad setup
- Timelines vary per project
- Client cooperation may be required
No specific performance outcomes or results are guaranteed.
6. No Physical Shipping
Since all products are digital, there are:
- No shipping fees
- No tracking numbers
- No physical handling or logistics delays
7. Contact Information
If you need assistance with delivery, contact:
Email: support@richcommedia.com