TERMS & CONDITIONS

Last Updated: 10-10-2025

1. Introduction

Welcome to Richcom Media (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website richcommedia.com (“the Website”) and your interaction with our services and digital products.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue use and contact us at support@richcommedia.com.

2. Eligibility

By using this Website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.

3. Communications

By submitting your information through our Website or contact forms, you consent to receive communications from us, including emails related to services, digital products, and support. You may opt out at any time.

4. Purchasing Process

Richcom Media does not process payments directly on this Website. Instead, the process is as follows:

  • Customer clicks a “Get It” button.
  • Customer is redirected to a contact form or messaging interface.
  • The customer provides their information.
  • Richcom Media contacts the customer by email with product or service details, pricing, and payment instructions.
  • Payment is completed externally via Stripe, PayPal, Airwallex, bank transfer, or another approved method.
  • Upon payment confirmation, digital products or service onboarding details are delivered via email.

5. Digital Products – Terms of Use (Detailed)

Richcom Media provides downloadable digital products such as templates, toolkits, spreadsheets, planners, guides, and business resources.

5.1 Nature of Digital Products

All digital products are:

  • Delivered electronically via email or download link.
  • Non-physical, requiring no shipping.
  • Accessible instantly or within 24 hours (for manual delivery).

5.2 What Our Digital Products Include

  • Startup launch blueprints
  • Marketing & productivity kits
  • Financial spreadsheets and dashboards
  • Business planning templates
  • Complete bundled toolkits

5.3 Licensing & Usage Rights

Upon purchase, you receive a non-exclusive, non-transferable license for personal or internal business use only.

You may not:

  • Resell, redistribute, or share the product files.
  • Upload files publicly.
  • Modify templates for resale.
  • Claim ownership of the materials.

5.4 Refund Policy for Digital Products

Due to the nature of digital goods, all purchases are final and non-refundable, except in cases of:

  • Duplicate payment
  • Non-delivery (email error)
  • Corrupted file (and replacement cannot be provided)

If any issue occurs, please contact support@richcommedia.com within 48 hours.

5.5 Support

We provide support for access issues, download errors, and clarifications. Support does not include personalized consulting or custom editing.

5.6 No Business Guarantees

Our digital products are educational tools. Richcom Media does not guarantee business results, revenue increases, or marketing performance.

6. Agency Services – Full Description (Expanded)

Richcom Media provides professional digital marketing and consulting services. These include, but are not limited to:

6.1 Advertising & Media Buying Services

  • Meta Ads, TikTok Ads, Google Ads management
  • Audience research & targeting strategy
  • Campaign creation, testing, and optimization
  • Scaling strategies & performance analysis
  • Creative strategy for ad content

Advertising performance is influenced by external factors such as market conditions, competition, product quality, and platform behavior. Therefore, results are not guaranteed.

6.2 Business Consulting & Strategy

  • Brand positioning & strategy
  • Marketing audits & recommendations
  • E-commerce planning & optimization
  • Business structure & operational advice

6.3 Email Marketing & Automation

  • CRM setup
  • Email automation flows
  • Retention & acquisition email strategies

6.4 Service Delivery Method

Services may be delivered through emails, messaging platforms, online meetings, shared dashboards, or other digital systems.

6.5 Payments for Services

Payments are made externally (not on the Website) through provided payment links. Work begins only after payment confirmation.

6.6 Refund Policy for Services

Refunds depend on the nature of the service and the amount of work already completed. Work already started or delivered is generally non-refundable.

6.7 Client Responsibilities

  • Provide accurate information.
  • Grant necessary account access (e.g., ad accounts).
  • Respond to communication in a timely manner.
  • Avoid fraudulent chargebacks.

7. Intellectual Property

All content, digital products, materials, and designs are the intellectual property of Richcom Media and protected under copyright law.

8. Limitation of Liability

Richcom Media is not liable for business losses, decreased performance, financial damages, or any indirect or consequential losses.

9. Modifications to Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance of any updates.

10. Contact Information

For questions, support, or legal inquiries, contact us at:

Email: support@richcommedia.com